Deran.shop is committed to providing you with high-quality tech gadgets and exceptional customer service. We understand that sometimes things dont work out as planned. Below is our Return and Refund Policy to help you navigate returns and refunds effectively.Return Eligibility
You may return an item within 30 days of receiving it, provided it is in its original condition and packaging. To initiate a return, please follow these steps:- Email us at [email protected] to request a return.- Include your order number and the reason for the return in your email.Conditions for Returns
To ensure a smooth return process, please adhere to the following conditions:- Items must be unused and in the original packaging.- All accessories, manuals, and any included freebies must be returned.- Proof of purchase (receipt or order confirmation) must be included.Return Shipping
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and its packaging to assist with the claim.Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.Contact Us
For any questions regarding your return or refund, please reach out to us at [email protected]. All customer communication is handled via email only, and we are here to help!
You may return an item within 30 days of receiving it, provided it is in its original condition and packaging. To initiate a return, please follow these steps:- Email us at [email protected] to request a return.- Include your order number and the reason for the return in your email.Conditions for Returns
To ensure a smooth return process, please adhere to the following conditions:- Items must be unused and in the original packaging.- All accessories, manuals, and any included freebies must be returned.- Proof of purchase (receipt or order confirmation) must be included.Return Shipping
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and its packaging to assist with the claim.Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.Contact Us
For any questions regarding your return or refund, please reach out to us at [email protected]. All customer communication is handled via email only, and we are here to help!